Thank you for shopping at BProductline. We are committed to providing a smooth and satisfying shopping experience. If you encounter any issues with your purchase, our return and refund policy is designed to ensure a secure and fair resolution.
1. Return Policy
We accept returns for both defective and non-defective products, provided they meet the conditions outlined below.
2. Exchanges
Exchanges are accepted for items of equal value, subject to availability. Please follow the same process as for returns.
3. Product Condition for Return
Items must be unused, in original condition, and in the original packaging. Opened or used items are not eligible for return unless defective or damaged upon arrival.
4. Return Window
You must initiate a return request within 30 calendar days of receiving your item. Requests made after this period will not be accepted.
5. Return Procedure
Please contact us to receive return instructions and the appropriate return address. Items must be securely packaged to prevent damage during return shipping.
6. Return Shipping Costs
The buyer is responsible for return shipping costs, unless the item is defective or damaged. In such cases, we will cover the return shipping.
7. Return Label
Customers must generate their own return label using a carrier of their choice, unless we provide one for defective or incorrect products.
8. Restocking Fee
No restocking fee is charged for any returns.
9. Refund Processing Time
Refunds are processed within 5 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
10. Non-Returnable Items
Items not eligible for return include:
- Used items or items not in original condition
- Opened items where the seal is broken (unless defective)
- Custom or made-to-order products (unless defective)
11. Refund Method
Refunds will be issued via PayPal to the account used at the time of purchase. Please allow up to 5 business days after item receipt for processing.
12. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of delivery. We will arrange a replacement or a full refund at no additional cost.
13. Payment and Refunds via PayPal
All payments must be completed through PayPal. Refunds will be returned to your PayPal account, depending on your original payment method.
14. Contact Information
If you have any questions or need assistance with returns, refunds, or exchanges, please contact us:
- Email: [email protected]
- Phone: +62 858-5444-6677
15. Important Notice
This policy applies only to purchases made on our official website: www.bproductline.com. By making a purchase, you agree to abide by the terms of this return and refund policy.
Last updated: July 3, 2025