Shipping Policy

Thank you for shopping at BProductline. We strive to ensure fast and reliable delivery of your orders. Please review our shipping policy below for important information regarding processing times, shipping methods, delivery locations, and related terms.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Methods

We use trusted and reliable courier services for both domestic and international deliveries, including but not limited to J&T Express, Pos Indonesia, DHL, and FedEx. Shipping method is selected based on destination and product type.

3. Estimated Delivery Time

Estimated delivery times are as follows:

Domestic (Indonesia): 2–7 business days
International: 7–14 business days, depending on the destination country and customs clearance

Please note that actual delivery times may vary due to weather, courier delays, or customs processing.

4. Shipping Rates

Shipping costs are calculated at checkout based on weight, destination, and selected shipping method. We occasionally offer free shipping promotions for certain products or order totals.

5. Delivery Areas

We currently ship to most countries worldwide. If your location is not available during checkout, please contact us to confirm whether we can deliver to your area.

6. Shipment Tracking

Once your order is shipped, you will receive an email confirmation with tracking information. You can use the provided tracking number to monitor your shipment’s status online.

7. Customs, Duties, and Taxes

International shipments may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the buyer. BProductline is not responsible for any customs delays or charges.

8. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact us immediately. We will work with the courier to file a claim and ensure a resolution, including a replacement or refund if necessary.

9. Incorrect Shipping Information

Please ensure all shipping details are accurate before submitting your order. We are not responsible for failed deliveries caused by incorrect or incomplete addresses provided by the buyer.